Shangaar Policies
Cancellation Policy
Last updated: July 04, 2026
We understand that plans can change. This Cancellation Policy explains how Shangaar handles order cancellations for both Renters and Listers to ensure a fair marketplace for everyone.
01. Renter Cancellations
Shangaar is not involved in any cancellation charges or refunds. Because demand fluctuates based on the season and the specific requirement of a product, every seller has their own cancellation rate card.
- Confirm Before Booking: It is the renter's responsibility to ask the seller about their specific cancellation charges in the chat before paying any booking amount or confirming the order.
- Direct Settlement: Any refunds or cancellation fees must be negotiated and settled directly between the renter and the seller based on their mutually agreed terms.
02. Owner Cancellations
Owner cancellations severely disrupt renters' plans, especially for important events.
- Owners should only accept inquiries they can fulfill.
- If an owner cancels a confirmed booking after collecting payment, they must immediately refund 100% of the collected amount directly to the renter.
- Owners who cancel repeatedly or fail to refund renters may face account penalties, suspension, or removal from the platform.
03. Unforeseen Circumstances
In cases of documented emergencies or natural disasters preventing the rental, Shangaar administrators may review the case and override standard policies at their discretion. Please contact Support with relevant documentation.