Terms & Conditions

01. The Booking & Negotiation Model

Unlike traditional e-commerce platforms, Shangaar does not support instant "buy-now" direct checkouts. All dress bookings function on an inquiry-negotiation system:

• Preconditions: Renters must select a start_date and end_date on the product page before sending an inquiry.
• Order States: The transaction flows through: pending_inquiry → owner_confirmed → payment_pending → payment_complete → dispatched → returned → closed.
• Owner Acceptance: Only the listing owner can accept and confirm an inquiry, during which the owner can negotiate or shift dates with the renter.
• Calendar Blocking: Dates are blocked on the product calendar only when an order status reaches owner_confirmed. Overlapping inquiries are allowed until confirmation.

02. Payment & Security Deposits

Shangaar is a 100% free discovery platform. We do not hold money or process transactions on the platform:

• All rental fees and security deposits are settled directly between the renter and the lister via mutual agreement (e.g., cash or UPI) upon item exchange.
• After return, the listing owner inspects the dress for damages. If the dress is in its original condition (subject to our Damage Policy), the deposit is refunded directly by the owner to the renter.

03. Shipping, Logistics & Late Fees

• Local Pickups (Highly Encouraged): We strongly recommend local store pickup and drop-off. This allows the renter to physically inspect the outfit and verify fit before the occasion, ensuring complete satisfaction for both parties.
• Dispatch & Returns: If shipping is mutually agreed upon, listing owners must package and ship the ethnic wear securely so it arrives on or before the renter's selected start_date, and renters must dispatch it back by the end_date.
• Late Fees: Returning the outfit late disrupts overlapping bookings for other customers. Any late fees or penalties for failing to return the outfit on time will be based on the mutual agreement between the renter and the lister.

04. Lister & Tenant Responsibilities

Every shop and individual lister must adhere to the high standard of Indian bridal wear representation:

• All listing photographs must accurately display the garment. Use of watermarked, high-resolution photography processed under admin parameters is highly encouraged.
• Items must be professionally dry-cleaned and sanitized prior to shipping.
• Shops utilizing white-label subdomains (SaaS plans) are responsible for custom domain operations and billing schedules.

05. Account Suspensions & Blocks

Administrators reserve the right to suspend or block users and brands if:

• A lister uploads replicas, misrepresents items, or fails dry cleaning standards.
• A brand shop is disabled/suspended by an admin, which immediately deactivates all listings under it.
• A user violates dispute terms or displays suspicious patterns.